Exception Routing
Automatically send each issue to the right owner based on business rules, thresholds, and context.
1. Signal Detection & Exception Capture
Core features
- Monitor KPI thresholds, anomalies, and operational rule violations in real time
- Ingest exceptions from dashboards, reports, forms, and external systems
- Apply severity scoring to prioritize business-critical incidents
- Group duplicate alerts to reduce noise and prevent alert fatigue
Value: Teams focus on what matters most instead of reacting to fragmented alerts.
2. Ownership, Routing & Escalation Logic
Core features
- Assign exceptions to functional owners by role, region, business unit, or queue
- Use dynamic routing based on workload, SLA risk, and event type
- Escalate unresolved exceptions to managers with timed follow-up rules
- Support fallback routing when owners are unavailable
Value: Faster response times with clear accountability for every exception.
3. Guided Actions & Cross-System Execution
Core features
- Launch prebuilt playbooks for common issues and recurring exception patterns
- Create tasks, tickets, approvals, and notifications in connected business systems
- Trigger corrective actions in CRM, ERP, finance, and service platforms
- Embed human approvals for high-risk or policy-sensitive changes
Value: Exceptions move from insight to execution in fewer steps and less time.
4. Closed-Loop Tracking & Resolution Evidence
Core features
- Capture status, ownership changes, and timestamps through the full lifecycle
- Log root cause, resolution notes, and supporting evidence for auditability
- Measure cycle time, first-response time, and reopen rates
- Maintain immutable activity trails for governance and compliance teams
Value: Complete operational transparency from first signal to final resolution.
5. Performance Analytics & Continuous Optimization
Core features
- Track outcome KPIs by team, exception type, and process stage
- Identify bottlenecks in routing rules, handoffs, and approval steps
- Compare automation pathways to optimize speed, cost, and quality
- Refine workflows continuously using measured business impact
Value: A scalable workflow system that continuously improves operational performance.
How This Positions Claricore Insight-to-Action Workflows
Claricore enables operational teams to act decisively by unifying exception detection, intelligent routing, and measurable execution into one governed workflow layer.