Open Exceptions
42
+9 vs yesterday
Live Workflow Queue (Mock Data)
Auto-Routed
88%
+6.2% accuracy
Median Time to Action
1.7h
-38 minutes
Loop Closure Rate
74%
Holding steady
| Workflow | Exception | Owner | SLA | Impact | Priority | Status |
|---|---|---|---|---|---|---|
| Fulfillment | Order #48129 delayed > 48h | Ops Lead · J. Carter | 22m left | $12.4k at risk | High | Escalated |
| Finance | Invoice mismatch over 5% | Controller · R. Singh | 2h 11m | $8.1k variance | Medium | In Review |
| Customer Success | NPS drop for tier-1 account | CSM · A. Kim | 46m left | Renewal risk 19% | High | Owner Notified |
| Procurement | Supplier lead-time variance | Buyer · M. Ortiz | 4h 05m | $3.2k expedite risk | Low | Queued |
09:12
Rule Triggered: "Delay > 48h + margin tier A" routed to Ops Lead and account owner.
09:16
Action Fired: Auto-created service case, sent Slack alert, and drafted customer update.
09:44
Outcome Captured: Expedited replacement shipped, risk score reduced from 78 to 41.
Insight: Delay exceptions tied to Tier A margins are 2.4x more likely to miss renewal targets. Recommend
adding proactive carrier escalation at the 24-hour threshold.